We aim to post your purchases out to you as soon as we can, which is usually within 1 - 2 working days. Shipping times may vary due to bank holidays and weekends. We will always notify our customers of any delays on our side!
The Neighbourhood Threat uses Royal Mail to post the majority of our orders. We may use Parcelforce for larger orders.
Return & Exchange Policy
We aim to make all of our products the highest quality we can, but understand that sometimes you may be dissatisfied with your purchase. Please note that we mostly use recycled vintage fabrics, and we try our best to source textiles that are highest in quality. However, please be aware that there may be slight age marks on some of our up- cycled products, these cannot be avoided.
As we are a small business and our products are handmade to order, we unfortunately cannot offer refunds for our products, but are happy to exchange items as long as they are returned to us unused and in the same condition that it was posted out like within 30 days from purchase. This applies to our cushions, lampshades, prints, and vintage clothing. * It is the customer's responsibility to cover any postage costs upon returning any items.
If your order arrives to you damaged, please contact us via our website or email and we will try our best to resolve any issues.
* For hygiene reasons, we cannot accept returns, exchanges or refunds on facemasks or jewellery.