Shipping Policy

UK SHIPPING

We aim to post your purchases out to you as soon as we can, which is usually within 1 - 2 working days. Shipping times may vary due to bank holidays and weekends. We will always notify our customers of any delays on our side!

The Neighbourhood Threat uses Royal Mail to post the majority of our orders. We may use Parcelforce for larger orders. 

 

EUROPE & INTERNATIONAL SHIPPING

We can ship most* of our products worldwide! Shipping rates are calculated at the checkout via weight and we can post up to 2kg (4lbs) using Royal Mail's International Tracked service. For heavier orders please feel free to get in touch and we can arrange a courier service.

*If you are ordering cushions we can only ship the cushion covers and not whole cushions.

 PLEASE NOTE THAT CUSTOMS CHARGES AND TAXES ARE TO BE PAID FOR BY THE RECIPIENT.

 

Return & Exchange Policy

We aim to make all of our products the highest quality we can, but understand that sometimes you may be dissatisfied with your purchase. 

As we are a small business and our products are handmade to order, we unfortunately cannot offer refunds for our products, but are happy to exchange items as long as they are returned to us unused and in the same condition that it was posted out like within 30 days from purchase FOR UK ORDERS ONLY. This applies to our cushions, lampshades, prints, and vintage clothing. * It is the customer's responsibility to cover any postage costs upon returning any items.

If your order arrives to you damaged, please contact us via our website or email and we will try our best to resolve any issues.

* For hygiene reasons, we cannot accept returns, exchanges or refunds on facemasks or jewellery.